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Programme overview
Mediation is a widely accepted method of alternative dispute resolution, which is quickly becoming mandatory in legal frameworks worldwide.
This foundation training course enables delegates to take the first steps towards being accredited Civil and Commercial Mediators. This globally recognized qualification allows successful delegates to practice worldwide.
In partnership with Crowther Mediation, an accredited civil and commercial mediation practice based in the UAE and UK, we are excited to launch a Civil and Commercial Mediation Foundation Training Programme delivering the highest standard of mediation training. This course is accredited by both the International Mediation Institute (IMI) and the Civil Mediation Council UK (CMC).
The programme will build you knowledge of dispute resolution and enable you with the key skills to be a mediator for individuals and/or businesses with a commercial dispute. You will learn how to mediate to help parties negotiate successfully and work towards faster and more cost-effective resolution.
Programme information
Welcome from Crowther Mediation
- Course timetable
- Course objectives
- Role play guidance notes
- Post foundation training – what to expect
- Types of dispute resolution and where civil mediation fits in
- History of civil mediation and recent developments
- Role of CMC and IMI
- Mediators Code of Conduct
- Definition of mediation
- Core principles of mediation
- Mediation Process – Five Stages of Mediation
- Opening statements
- Active listening and hearing
- Body language
- Indirect and direct body language
- Helping parties to hear
- Questioning
- Summarising
- Acknowledging
- Mutualising
- Re-framing
- Managing conflict and the expression of emotions
- Managing the process
- Lateral thinking
- Encouraging problem solving
- Centring
- Constructive facilitation
- Problem solving mode
- BATNA, RATNA, WATNA
- ZOPA
- Coming to the balcony
- Moving passed impasse
- Psychology of conflict
- Threats of violence
- Conflict management
- Danger signs
- Sphere of conflict
- Core principles
- Mediation Process
- What is equality and diversity?
- The Equality Act 2010
- Self-awareness: Unconscious Bias and Conscious Bias
- How and why does mediation conclude?
- What to do next?
- Becoming a Civil Mediator: Requirements, Expectations and Additional Costs
- Recommended further reading and resources
- Role plays and assessment practice
Who is the programme suitable for?
This programme is ideal for participants who have a general commercial background or understanding of business. Are you a highly motivated individual, who enjoys problem solving and is quick to understand a situation? Are you good at motivating others to act, whilst being able to show empathy?
This programme will enable you to develop those skills and channel them into a rewarding career.
- Delegates do not need to have a background or qualification in law to train as a civil commercial mediator.
- Delegates should have attained at least a level three qualification or equivalent and possess a comprehensive understanding of English language.
If you do not meet the above qualifying criteria our dedicated Admissions Team would be happy to discuss your background and how your skills and experiences could lend themselves to a role in mediation.
WHO WILL I BE TAUGHT BY?
Following a career in law, spanning ten years, Nicola Crowther turned to mediation in 2010 and established Crowther Mediation UK in 2014. Crowther Mediation is now the largest independent mediation practice in the North of England, providing mediation in civil, commercial, family and workplace disputes. In 2022 Nicola went on to establish Crowther Mediation UAE, the first independent UK mediation practice in the UAE.
Having taught mediators all over the world, Crowther Mediation received recognition from the CMC UK and IMI for delivering Civil and Commercial Mediation in 2023. Crowther Mediation now teach the foundation training programme in universities in the UK, UAE, Singapore and Germany.
The programme adheres to the European Code of Conduct for Mediators.
Under Civil Mediation Council rules the training course can only be delivered in small batches of 1:6 trainer: delegate ratio. This is to ensure all delegates are given the best possible opportunity to maximise their learning potential and achieve successful outcomes. At least 50% of the course must be roleplays and these must be observed and coached by the trainer.
PROGRAMME DELIVERY
The programme will be delivered online and in person. The full schedule will be published closer to when the programme commences.
Teaching
The programme adheres to the European Code of Conduct for Mediators. In line with CMC and IMI standards, each participant can expect to receive 40 hours of training, made up of 50% lecture and discussion-based learning and 50% of practical role play learning, using real life scenarios.
At the end of the programme, you will participate in a one hour role play assessment.
FAQ's
The Civil and Commercial Mediation qualification presents an opportunity to enter a rewarding and challenging career, it is also an excellent additional qualification for those studying law and/or business. Being an accredited Civil and Commercial Mediator gives candidates an obvious advantage in the workplace, making them an attractive prospect to employers globally.
Crowther Mediation adhere to strict regulations to ensure all delegates receive the highest standard of training. Over 50% of the training takes place in person and the course is taught in small groups of 1:6 trainer: delegate ratio to ensure all candidates receive the support they need to succeed.